Classification: Full Time Exempt
Reports To: Parish Administrator
Supervises: Program Staff
Effective Date: No later than July 1st
Application Due: 5:00pm on Friday, May 9th
General Job Description
The Program Manager (PM) is a full time salaried position overseeing all community programs including Morning and Evening Hospitality, Afternoon Food Pantry and Saturday Immersions. The PM works closely with other program staff and volunteers to manage the day to day operations of hospitality in addition to serving as the volunteer coordinator and immediate staff supervisor to other program staff. The PM also works closely with the Parish Administrator/Priest, Director of Finance and Facilities, and Director of Marketing and Development to oversee the development and sustainability of programs and assist in general parish administration.
Specific Job Duties
-oversee operation of all hospitality programs
-responsible for program policies & procedures, program budgets, and day-to-day Hospitality Center operations
-hold regular Committee for Community Programs meetings for staff and volunteers to participate in the planning, review and development of programs
-immediate supervision of at least 2 program staff
-coordinate with Front Office Manager
-immediate supervision of up to 100 volunteers
-develop staff recruitment and hiring procedures, new staff onboarding procedures, and ongoing professional orientations, trainings and retreats for staff
-develop comprehensive volunteer recruitment & retention procedures, new volunteer procedures, and ongoing training and stewardship of volunteer positions
-lead daily formation and reflection with volunteers
-provide retreat-style day of reflection to volunteers
-provide opportunities for enrichment, leadership development, and spiritual support for program staff
-coordinate with program staff in the recruitment and formation of new volunteers
-develop & sustain partnerships with schools, businesses, faith communities, government and nonprofit organizations in the metro area and greater region
-schedule & provide orientation to visiting volunteers and immersion groups, including those staying overnight
-staff liaison to parish’s Ozanam Conference
-attend community planning & coordination meetings to enhance community collaboration efforts
-speak to various community groups about the parish’s mission
-support ongoing development work with community partners
Community Events and Initiatives
-plan and facilitate community events throughout the year including annual Zoo Trip, Parish Picnic, Art Display, Portrait Project and Christmas Party
-establish and manage one time, seasonal, and ongoing enrichment opportunities, such as immunization clinics, art workshops, and health insurance signups
-coordinate a partnership-initiated and highly integrative veteran’s homelessness reduction program
-collaborate with Parish Administrator/Priest, Director of Finance and Facilities and Director of Marketing and Development
-serve as a member of the leadership team to facilitate best practices, long-term strategic planning, and program policies & procedures
-assist with the development of fiscal budgets, public relations and marketing strategies, and sustainable funding programs
Other Job Conditions
Position encounters frequent new and varied work situations with a high degree of complexity. Some formal policies and procedures exist to govern work. Position will be expected to perform with a high degree of independence and with extensive leadership responsibility.
Client & Partner Communications
Contacts are made with others both inside and outside the organization, either by telephone or in person. Contacts frequently contain confidential/sensitive matters necessitating discretion at all times. Contacts are made by both supervisor request and on the employee’s own initiative.
The duties of the job require frequent standing, walking, stair climbing, computer work, repetitive motions, and the ability to lift and move items up to 30 pounds. The position also has constant contact with persons suffering from severe issues of personal poverty, homelessness, mental illness, and addiction, which may necessitate additional physical presence.
Work Site Conditions
Work is performed mostly in an office setting. Employee is required to do extensive close computer work, as well as sitting and standing for long periods of time. Evening & weekend meeting & program attendance is often required, especially during periods of staff training & orientation.
-B.A./B.S. degree is required
-3-5 years direct experience in program management, preferably in a human/social service setting
-Excellent verbal and written communication skills.
-High degree of independence, creativity, and prioritization to take action and solve problems
-Functions as a team leader to programs & team member to leadership
-Focus on Catholic, mission-driven, and service-oriented work
-Excellent organization and delegation skills
-Effective public relations & community stewardship skills
-Ability to negotiate and navigate complex situations is important
-Position requires highly developed interpersonal skills and an ability to maintain confidentiality
-Proficiency with PC & Mac software, client & volunteer database, and all basic office equipment is required
-Valid driver’s license required
-A high level of competence to effectively work with and engage program participants experiencing homelessness, extreme poverty, mental illness, addiction, and isolation is essential – this may include de-escalation, mediation, and a strict adherence to policies of individual behavior and community safety & welfare.
Please Note: While Catholic background is not required, a desire & ability to collaborate with, support, and advance a Catholic mission of service is a must.
Compensation & Benefits
-Starting salary $35,000 – $40,000 DOE
-Competitive benefits package including health, dental, vision & long-term disability
-Competitive employer-paid 401(k) retirement plan
-Paid holidays, vacation & sick/personal leave
To apply, please submit cover letter, resume, and the names & contact info for 3 professional references (please note: references will not be contacted until interviews are completed). Only completed applications will be considered and applications will be reviewed on a rolling basis until final candidates are selected. Completed applications may be emailed – preferably in single, .pdf format – to firstname.lastname@example.org OR mailed to 601 W. Burnside Street, Portland, OR 97209 (Attn: Employment). No phonecalls please.